Last Updated: August 2026
SVG Cooling respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
We may collect personal information that you voluntarily provide when contacting us or submitting a request through our website.
This may include:
- Your name
- Phone number
- Email address
- Service or property address
- Property type
- Details about your air conditioning or cooling equipment
- Service, maintenance, site visit or quotation requirements
- Preferred service dates or contact methods
- Any additional information you choose to provide through our forms
We may also collect limited technical information automatically when you visit the website, such as your browser type, device type, IP address and general website usage information.
2. How We Use Your Information
Information submitted through our website may be used to:
- Respond to enquiries
- Provide quotations
- Arrange service appointments or site visits
- Process maintenance plan requests
- Provide information about our products and services
- Contact you regarding a request you have submitted
- Improve our website and customer service
- Maintain the security and proper operation of our website
We do not sell or rent your personal information to third parties.
3. Website Forms
Our website includes forms for general enquiries, service requests, quotation requests, site visit requests and maintenance plan requests.
Information submitted through these forms is used to respond to your request and provide the relevant SVG Cooling service.
Please avoid submitting sensitive personal or financial information through our website forms unless specifically requested.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to support basic website functionality, security and website performance.
Cookies are small files stored by your browser. You can choose to disable or restrict cookies through your browser settings, although doing so may affect certain website features.
We may also use website analytics tools to understand how visitors use our website and to help improve its performance and content. Where applicable, these services may collect information such as pages visited, device type, browser information and general location information.
5. Third-Party Services and Links
Our website may contain links to third-party websites, services, maps or social media platforms.
When you follow a link to another website, that website’s own privacy practices and policies will apply. SVG Cooling is not responsible for the privacy practices or content of third-party websites.
6. How We Protect Your Information
We take reasonable measures to protect information submitted through our website from unauthorized access, loss, misuse or disclosure.
Our website uses SSL/HTTPS encryption to help protect information transmitted between your browser and our website.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to respond to enquiries, provide requested services, maintain appropriate business records and meet any applicable legal or administrative requirements.
Information that is no longer required may be securely deleted or removed.
8. Sharing Your Information
We may share limited information with service providers where necessary for the operation of our website or delivery of our services.
We may also disclose information where required by law, regulation, legal process or a lawful request from an appropriate authority.
We do not sell customers’ personal information for marketing purposes.
9. Your Privacy Choices
You may contact SVG Cooling if you would like to:
- Ask what personal information we hold about you
- Request a correction to inaccurate information
- Request deletion of information where appropriate
- Ask a question about how your information is being used
Some information may need to be retained where required for legitimate business, administrative or legal purposes.
10. Changes to This Privacy Policy
SVG Cooling may update this Privacy Policy from time to time to reflect changes to our website, services or privacy practices.
Any updated version will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact SVG Cooling using the contact information provided on our website.
